Passion, listening and curiosity. OH MY! The keys to client service excellence: Part I

Cross-posting from Confessions of a PR pupil One of the unique aspects of working for AHPR is the opportunity to work directly with clients. This experience provides young PR pros the chance to build skills and practice handling the challenges of client service. Leo Bottary, author of the Client Services Insight Series, was asked by Kelli Matthews last year to give her PR Campaigns class,...

Client Service Series from Leo Bottary

Image by vcs.student via Flickr Leo Bottary recently did a terrific series of posts about client service for my students in J4/554 PR Campaigns. Because AHPR (and many student-run firms) work with clients directly, I want to share these tips with you. University of Oregon Doesn’t “Duck” Client Service started the series with the best tips for working with clients. Part 1:...